1. Who We Are
Cottage Care Co. (“we,” “us,” or “our”) operates the website cottagecarecompany.ca and provides cottage monitoring, maintenance, and property care services in the Collingwood and Georgian Bay region of Ontario, Canada.
Contact:
Cottage Care Co.
Collingwood, Ontario, Canada
Email: hello@cottagecarecompany.ca
Phone: (437) 595-6275
2. Information We Collect
We collect the following types of personal information:
Information you provide directly
- Contact information: name, email address, phone number
- Property information: property location, type, and service needs
- Payment information: billing details processed securely through Stripe (we do not store your credit card numbers)
- Communications: messages sent through our contact form or email
Information collected automatically
- Usage data: pages visited, time on site, referring URLs, and interaction events via Google Analytics 4 (GA4)
- Device information: browser type, operating system, screen resolution
- Cookies: see our Cookie Policy for details
- Advertising data: Google Ads click identifiers (gclid) and UTM parameters when you arrive from an advertisement
Information from third parties
- Authentication: if you create an account, we receive your name and email from Clerk, our authentication provider
- Payment status: Stripe notifies us of payment and subscription status (but not full card details)
3. How We Use Your Information
We use your personal information to:
- Provide, maintain, and improve our services (monitoring, maintenance, inspections)
- Process payments and manage your subscription
- Send service confirmations, alerts, and property reports
- Respond to your inquiries and support requests
- Send marketing communications (only with your consent — you can opt out anytime)
- Measure advertising effectiveness and optimize our Google Ads campaigns
- Analyze website usage to improve the user experience
- Comply with legal obligations
4. Legal Basis for Processing
We operate under Canadian privacy law, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA). We process your information based on:
- Consent: for marketing emails, cookies, and analytics
- Contractual necessity: to fulfill our service agreements with you
- Legitimate interest: to improve our services, prevent fraud, and ensure security
5. How We Share Your Information
We do not sell your personal information. We share data only with:
6. Cookies and Tracking
We use cookies and similar technologies for analytics and advertising. See our Cookie Policy for full details on what cookies we use and how to manage them.
7. Data Retention
We retain your personal information for as long as:
- Your account is active or as needed to provide services
- Required to comply with legal obligations (e.g., tax records — 7 years)
- Necessary to resolve disputes or enforce agreements
After your account is closed or service ends, we delete or anonymize your data within 90 days, except where retention is required by law.
8. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw consent for marketing communications at any time
- Request deletion of your personal information (subject to legal obligations)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, email us at hello@cottagecarecompany.ca. We will respond within 30 days.
9. Data Security
We protect your information using industry-standard measures including SSL/TLS encryption, secure payment processing through Stripe, and access controls on our systems. However, no method of transmission over the internet is 100% secure.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “last updated” date. Continued use of our services after changes constitutes acceptance.
12. Contact Us
If you have questions about this privacy policy or our data practices, contact us at:
Cottage Care Co.
Email: hello@cottagecarecompany.ca
Phone: (437) 595-6275
